DSTV explora package deal -worst service I have ever experienced

I am appalled by DSTV client service. I have recently signed up for the premium subscription (explora package deal) which supposedly includes free installation, internet connectivity etc etc. They delivered a faulty /broken internet connector. this was confirmed by the subcontractor sent for installation. Then when i phoned to say the installation is not completed because they delivered broken parts to me, the multiple operators i spoke to simply said i must return it at my own cost at a branch. They refused to therefore make good on the advertised free delivery and installation. Now since then i have been to two different offices. No one could assist me. once again only phone calls were made to head office which then said i must drive to an another (third) office. What should have been a hassle free easy switch over to Dstv explora has become a time consuming and laboring task which has offered nothing but frustration. and still we have no internet connectivity for our explora - only a broken device delivered to me which somehow has now become my problem, all while i am the consumer paying for this non-existing service.