PB
Pieter B
1 reviews | Active since Mar 2016
15 Mar 2016, 13:19
DSTV Explora - not worth it!
We recently upgraded our DSTV decoder to the Explora and we are not happy! We feel it is not worth it.<br> <br> We can't watch our favourite shows that we used to on Catch Up without connecting the decoder to the internet. Now we have to pay extra money (on top of the R900) to put an internet connection in our house. On top of that, Box office is all but non-existent. All of a sudden Box Office is not available in our region (but it was on the previous PVR decoder)<br> <br> We have spoken to the Multichoice / DSTV customer service 4 times over the phone (once a week) and no one can tell us what is wrong or help us fix the problem. We have been told to disconnect cables, plug them back in, reset to factory settings, reboot the decoder and they have (apparently) reset it on their side as well.<br> <br> Now we have to take our brand new decoder to the nearest service centre to get checked and fear that they have us drive all the way there and not fix it. Surely Multichoice can send a technician to check it and replace it?<br> <br> It is not acceptable to pay a premium for something that is not at all as advertised (without internet and sufficient support).<br> <br> <br>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Mar 2016, 09:58Hello Pieda,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any successes.
Should your problem persist please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any successes.
Should your problem persist please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply18 Mar 2016, 09:58
Official
Hello Pieda,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any successes.
Should your problem persist please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any successes.
Should your problem persist please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,