DSTV EXPLORA NOT DELIVERED AFTER 20 DAYS

On 2015/12/10 I subscribed to DSTV explora for the R899 for 24 months. An arrangement for the debit order to go off was made for 2015/12/11, which didn't happen. On the 14th I've phoned again and I was told it will be escalated. On the 17th I phoned again and once again told it will be escalated. Eventually the debit order went off on the 18th. Today is the 28th and still no explora, and now I'm told it will only be delivered on the 4th of Jan. This is unacceptable as this is now 20 days after the initial call. Multichoice is so quick to get business but is unable to deliver the good service they advertise. I need this to be sorted ASAP and not to be told it will be escalated. HELP PLEASE!!!!!!