DSTV Explora not delivered

Item: DStv (MultiChoice)
Rating: 1
Author: maryna P

My application for the DSTV Explora has been approved on 21 November 2017 I am still awaiting delivery of the decoder. I did send every thing they ask for but still no response.

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

03 Jan 2018, 15:54

Dear Maryna

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply03 Jan 2018, 15:54

Official

Dear Maryna

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

03 Jan 2018, 16:04

Good day Maryna

I apologise for the delayed response in this regard.

Your query has been referred to the Price Lock team for further assistance. Kindly expect feedback directly from them.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)'s reply03 Jan 2018, 16:04

Official

Good day Maryna

I apologise for the delayed response in this regard.

Your query has been referred to the Price Lock team for further assistance. Kindly expect feedback directly from them.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,

maryna P's updateReviewer Update

04 Jan 2018, 08:35

They did contact me. Telling me they didn't receive my ID document. Now how was I'm supossupposed to know they didn't receive it? If no one came back to me telling me that... There's no communication. Not a phone call sms or email. I send the 2 documents they asked for. ID and bank statements with adres. It's bad customer service.

maryna P's update04 Jan 2018, 08:35

Reviewer Update