DSTV Explora Not Delivered

I app**** for the DSTV Explora package via the Multichoice DPP department on the 27th January 2015 and went through the standard application process and was approved for the 2 year contract.I was told that the delivery service will contact me to arrange delivery within 5 days. 1 week passed and I called the support centre where no one could direct me to the DPP department as they only return calls via sms. They then escalated the issue. Two days later and still nothing. I them smses the DPP department again and they contacted me and they told me I have been approved and everything has been sent to the delivery company which they gave me the contact number whom I then called and the delivery company said they have no record of me on their files. to cut a long story short...I contacted the DPP department via sms 3 more times where they contacted me and have escalated the issue on 3 occasions. It is the 14th of March 2015(1.5months later) and I still have not received anything or a call from multichoice to apologise. I am sick and tired of this back and forth procedure. Also false advertising by saying that it will take 5 days to receive the decoder after being approved. Pathetic!!!!