1 reviews | Active since Jul 2016
DSTV Explora NO Delivery in 1+ Month
<p>I Have ordered the DSTC EXPLORA with the DPP option that DSTv offers. I have made numerous calls to many of the DSTV call center and none of them could assist me. Every time that I had called they have told me that they are escalating the problem for more than 7 times this month the problem is being escalated. I am a very busy business man and don't have any time to waste, though I don't watch tv all the time other members of my Family would love to enjoy the privileges that the Explora has to offer. I ordered the Explora in hopes that during the Winter Holiday we could have watch amazing shows on the Catch Up on DSTv and also signed up for ShowMAX for series that we haver missed out on. I understand that now you think this is a bit too long e-mail but wait till I get to the main point that I am typing this e-mail to you.</p> <p>So back to my point. I have ordered the DSTv Explora with the DPP option on the 23rd on JUNE, on that day I received an SMS on my Cell Phone that the DSTV Explora is approved.</p> <p>During the 10 Days from 23rd June to the 3June, I have been at home on the Night of the 3ed I left for a Holiday to Free State, I have not received any calls from DSTv/ ON THE DOT. The 4th the next day I had an unfortunate loss of my father therefore not making any calls of concern to you. During the Week from the 4th to the 10th July, I did not make any calls to you. If I recall probably that Monday the 11th July I made a call to you, during that call I have received the least assistance that I could ever get.</p> <p>From the 11th till today I have been making calls to you guys with concern about the contract that I have taken with you. I have tried to contact the delivery service ON THE DOT the also could not assist me in the delivery that was said that they would be dealing with and they would be the next people that would contact me with regard to the delivery, Ever since they have not shown any interest with the support that DSTV is giving they, The contact that they have with DSTC to do the delivery should be given to someone else, due to not keeping up with the standard that DSTv has set " A 10 DAY delivery" for me maybe they meant a 10 Year Delivery.</p> <p>It is now more than a month and I have still not received the DSTV Explora.</p> <p>Thanks, MR S Perumal<br /><br ********** ********** **********
Dear Mr S Perumal
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr S Perumal
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr Perumal
We hope you will accept our apology for the inconvenience caused.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, your query is pending investigation from our Payment Plan team. Feedback will be communicated to you in this regard.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
Dear Mr Perumal
We hope you will accept our apology for the inconvenience caused.
Our intention is to ensure that our customers enjoy every interaction with us and their query is resolved.
According to our records, your query is pending investigation from our Payment Plan team. Feedback will be communicated to you in this regard.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
