LM
Lelo M
1 reviews | Active since Nov 2019
11 Nov 2019, 08:41
Dstv explora nightmare
Oh my God where'd I begin, I've had the explora from last year and it's been a nightmare, I keep getting billed different amounts and my services keep getting cut off, I have to always have airtime to call and have them reconnected. This is a nightmare each time I call I get taken from pillar to post, I don't know what else to do as my services are cut off yet again and I've spent the whole morning trying to find out why. I'm exhausted!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 11:49 Dear Lelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply14 Nov 2019, 11:49
Official
Dear Lelo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
LM
Lelo M's updateReviewer Update
15 Nov 2019, 18:38This is the part that bothers me, how is it that for 8 months nobody said anything about a 270 outstanding as I was informed that it's from March. We are in November only now I'm told about this all this time I've been told my account was in order. I call your call center each and every month cause of when you decide to cut off my services there isn't any warning, you just cut them and when I call the call center your agents can't explain why cause much account seems to be in order and them boom now all of a sudden there's money outstanding from March how so? And it only resurfaces now in November haibo ???? why don't you send monthly statements to your customers so we know what we owe than having to deal with these problems constantly, I curse the day I signed up for this nonsense of a *******.
LM
Lelo M's update15 Nov 2019, 18:38
Reviewer Update
This is the part that bothers me, how is it that for 8 months nobody said anything about a 270 outstanding as I was informed that it's from March. We are in November only now I'm told about this all this time I've been told my account was in order. I call your call center each and every month cause of when you decide to cut off my services there isn't any warning, you just cut them and when I call the call center your agents can't explain why cause much account seems to be in order and them boom now all of a sudden there's money outstanding from March how so? And it only resurfaces now in November haibo ???? why don't you send monthly statements to your customers so we know what we owe than having to deal with these problems constantly, I curse the day I signed up for this nonsense of a *******.
DStv (MultiChoice)'s replyOfficial
15 Nov 2019, 21:15Hi Lelo
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I have arranged for you to receive your monthly statement on a monthly basis so that you can always have an update about your account.
Also, please click https://www.dstv.co.za/self-service/#my-account/transaction-history to view your transactional history in real.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I have arranged for you to receive your monthly statement on a monthly basis so that you can always have an update about your account.
Also, please click https://www.dstv.co.za/self-service/#my-account/transaction-history to view your transactional history in real.
Regards
Ntando
DStv (MultiChoice)'s reply15 Nov 2019, 21:15
Official
Hi Lelo
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I have arranged for you to receive your monthly statement on a monthly basis so that you can always have an update about your account.
Also, please click https://www.dstv.co.za/self-service/#my-account/transaction-history to view your transactional history in real.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agents.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
I have arranged for you to receive your monthly statement on a monthly basis so that you can always have an update about your account.
Also, please click https://www.dstv.co.za/self-service/#my-account/transaction-history to view your transactional history in real.
Regards
Ntando
LM
Lelo M's updateReviewer Update
16 Nov 2019, 10:32Wow! Now my services are cut off yet again????♀️ what is the reason this time just the other day you said you sorted it out, why have you cut off my services again? What exactly do you want me to do?
LM
Lelo M's update16 Nov 2019, 10:32
Reviewer Update
Wow! Now my services are cut off yet again????♀️ what is the reason this time just the other day you said you sorted it out, why have you cut off my services again? What exactly do you want me to do?
LM
Lelo M's updateReviewer Update
16 Nov 2019, 10:34I need my services back on immediately. I've been on this earth for 0ver 32 years I've never ever experienced such bad bad service, I'm appalled
LM
Lelo M's update16 Nov 2019, 10:34
Reviewer Update
I need my services back on immediately. I've been on this earth for 0ver 32 years I've never ever experienced such bad bad service, I'm appalled