TM
Thandi M
1 reviews | Active since Dec 2015
08 Sept 2020, 10:55
DSTV Explora Malfunction-******* hard drive
My dstv explora 2A started with "hard drive *******" issues. After a million times of formatting and rebooting it's still giving me the same trouble. I took it to randburg to have them check it out and possibly assist me, all they could tell me is to go buy a new one. What is the point of these walk-in centres if they are not even willing to take it or exchange it, now I have paid for functionalities that I wont even use for the rest of the month! My best bet is cancelling DSTV altogether
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Sept 2020, 11:06Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2020, 11:06
Official
Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Sept 2020, 16:14Hi Thandi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile phone, however we could not get hold of you. Please note that the charges for the HDPVR functions were reversed by the walk in centre agent on the 04 September 2020.
Please also note that DStv has a decoder insurance from R20.00 monthly, which covers the decoder from:
Theft
Fire
Explosion
Lightning
Electrical and mechanical malfunction
You may contact the insurance on *** or email *** for more information.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile phone, however we could not get hold of you. Please note that the charges for the HDPVR functions were reversed by the walk in centre agent on the 04 September 2020.
Please also note that DStv has a decoder insurance from R20.00 monthly, which covers the decoder from:
Theft
Fire
Explosion
Lightning
Electrical and mechanical malfunction
You may contact the insurance on *** or email *** for more information.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2020, 16:14
Official
Hi Thandi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile phone, however we could not get hold of you. Please note that the charges for the HDPVR functions were reversed by the walk in centre agent on the 04 September 2020.
Please also note that DStv has a decoder insurance from R20.00 monthly, which covers the decoder from:
Theft
Fire
Explosion
Lightning
Electrical and mechanical malfunction
You may contact the insurance on *** or email *** for more information.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile phone, however we could not get hold of you. Please note that the charges for the HDPVR functions were reversed by the walk in centre agent on the 04 September 2020.
Please also note that DStv has a decoder insurance from R20.00 monthly, which covers the decoder from:
Theft
Fire
Explosion
Lightning
Electrical and mechanical malfunction
You may contact the insurance on *** or email *** for more information.
Kind Regards,
DStv: Hello Peter Team
Best regards,
TM
Thandi M's updateReviewer Update
08 Sept 2020, 19:35 HDPVR functions were reversed from next month, this month I have already paid for something that is not being used. There is no catch up, box office etc. So what use is it to me to start paying the insurance now because if i have to claim you will not approve in any case so why am i contacting you guys ? DSTV is such ****!
TM
Thandi M's update08 Sept 2020, 19:35
Reviewer Update
HDPVR functions were reversed from next month, this month I have already paid for something that is not being used. There is no catch up, box office etc. So what use is it to me to start paying the insurance now because if i have to claim you will not approve in any case so why am i contacting you guys ? DSTV is such ****!