1 reviews | Active since Jul 2013
DSTV Explora keeps Resting itself
<p>I am utterly irritated by DSTV and their customer service. I reported on Sunday that my explora keeps resetting itself and I was told that it is a National technical issure and technicians are on it. Today is Tuesday and this issue has still not been resolved. My fanily and I have been unable to watch tv which is a service that I am paying for and I do not Expect to understand that this technical issue is stiil being resolved. This is just frustrating and poor service quality. I would like to be contacted and have this issue resolved, this cannot continue to persist- if it is a National error, I would apprciiate communication with regards to the fault that they are facing or alternatively, have my explora exchanged as This is not a problem that I have caused.</p>
Dear Fhumi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Fhumi
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Fumi
Please accept our apology for the inconvinince caused.
We have an update for you if your Explora has been continuously rebooting.
Our technical team has found a software fix, which does not involve deleting your recordings. The software fix was released yesterday later in the afternoon. Your Explora should have received this update. You can check for the Explora update by following the steps below.
Once again, please accept our apology for this, and we sincerely thank you for your patience.
How to check software update:
- Press the HELP button
- Choose “General Information”
- Select “Loader Status”
- The “Load over/var” information on the top right corner will display “57/2”
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Fumi
Please accept our apology for the inconvinince caused.
We have an update for you if your Explora has been continuously rebooting.
Our technical team has found a software fix, which does not involve deleting your recordings. The software fix was released yesterday later in the afternoon. Your Explora should have received this update. You can check for the Explora update by following the steps below.
Once again, please accept our apology for this, and we sincerely thank you for your patience.
How to check software update:
- Press the HELP button
- Choose “General Information”
- Select “Loader Status”
- The “Load over/var” information on the top right corner will display “57/2”
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Fhumi
Please accept our apology for the inconvenience caused.
We have an update for you if your Explora has been continuously rebooting.
Our technical team has found a software fix which does not involve deleting your recordings. The software fix was released yesterday later in the afternoon. Your Explora should have received this update. You can check for the Explora update by following the steps below.
Once again, please accept our apology for this, and we sincerely thank you for your patience.
How to check software update:
- Press the HELP button
- Choose “General Information”
- Select “Loader Status”
- The “Load over/var” information on the top right corner will display “57/2”.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Good day Fhumi
Please accept our apology for the inconvenience caused.
We have an update for you if your Explora has been continuously rebooting.
Our technical team has found a software fix which does not involve deleting your recordings. The software fix was released yesterday later in the afternoon. Your Explora should have received this update. You can check for the Explora update by following the steps below.
Once again, please accept our apology for this, and we sincerely thank you for your patience.
How to check software update:
- Press the HELP button
- Choose “General Information”
- Select “Loader Status”
- The “Load over/var” information on the top right corner will display “57/2”.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Hi Dinah,
Thank you for this. It is working.
Our second decoder though is still having issues as it lost signal during the rebooting phase. I sent in an enquiry with the second smart card number. Will monitor it tomorrow and advise.
Regards,
Fhumi Mothale
Hi Dinah,
Thank you for this. It is working.
Our second decoder though is still having issues as it lost signal during the rebooting phase. I sent in an enquiry with the second smart card number. Will monitor it tomorrow and advise.
Regards,
Fhumi Mothale
Thank you for attending to issue. The issue was addressed timousely after being sent through.
Thank you for attending to issue. The issue was addressed timousely after being sent through.