1 reviews | Active since Feb 2013

11 Oct 2016, 18:42

DStv Explora keeps rebooting

<p>My newly bought DStv Explora played nicely for about two weeks, but then it suddenly keeeps rebooting about 2 minutes.</p> <p> </p> <p>I sent an email on the 9th of Oct 2016 to ********** but with no reply.</p> <p> </p> <p>Please assist.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Oct 2016, 07:19
Official

Dear Dawid

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

MultiChoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Oct 2016, 10:08
Official

Good day Dawid

Thank you for bring this matter to our attention.

Please accept our sincerest apologies for any inconvenience you have experienced in this regard.

To resolve your rebooting problem on your decoder, please leave your decoder plugged in on switch on as we will be fixing this problem remotely. Please note the decoder should not be on standby but switched on.

Should you require any addition assistance, please do not hesitate to contact us.

Kind Regards

Rupert

Best regards,