DSTV Explora enquirey

On the 14th March i sms'd DPP to 31448 as per the DSTV ad to get a Explora on the R899 fixed price. Some one call me 1 day later and asked me to confirm if i have the correct dish and LMB. I asked the person to call me back the next day and ill confirm. I was the called back but unfortunately my phone was off as i was flying to Joburg. Since then i have called the Multi Choice call center 3 times and every time the call gets escalated however nobody calls me back to resolve the issue. Today (26/03) i get a sms saying that DSTV have tried to contact me 3 times however there is no phone record of me receiving the call or even a voice mail. I have had my phone with me all the time and haven't received anything. I'm very dissapointed/upset with the service I've received to date with my application and hope that someone can call me soon to resolve this