DSTV EXPLORA DPP package, a host of empty promises

<p>Sp like many, I've seen the new dstv explora add on tv , advertising the new explora package for R949 and all the bells and whisltes and how easy and quick it is to get.....LIES LIES LIES.</p> <p> </p> <p>I've ordered the package, which arrived on the 28th October. Upon my application the agent tells me, as soon as you recieve the decoder call our call centre and they send out an agent to come and install.</p> <p>So thtas exactly what i did....it is now the 07 November and still no installer!!</p> <p> </p> <p>after numerous phone calls to the dstv call centre and having my issue escalted, yes escalated, because apparently there is NOTHINH that the call centre can do about the DPP package they can only escalate the problem. And don't think that you can contact the DPP department, because they don't have a call centre!!</p> <p>So I have called and called and called in the hope that someone will eventually attend to my "escalation". </p> <p>So i was told that on the 04 November at around 5pm someone has tried to contact me but my phone went to voice mail. So one week later, someone tried contacting me and becuase the phone went to voicemail, didnt try again or it was probably too much effort to try to call the secondary number that is listed on my profile?</p> <p>So 1 week later and still no installer, no dstv explora to enjoy but i bet on the 15th the debit order will go off like clockwork!!</p> <p> </p> <p>So today at 09.55am I once again got the ASSURANCE from Lerato, the on duty "teamleader", who basically is unable to assist with the problem but can definitely "escalate" it once again to the DPP department for them to call me.....</p> <p>Im out of patience and at this stage I really just want to cancel this subscription seeing that no one is able to assist!!</p> <p> </p> <p>I wouldnt recommend this package to anyone! Beyond pathetic service from dstv!</p>