DSTV Explora deal R799

since receiving a sales call from Multichoice to inform me about the DSTV Premium Package deal for R799 per month which includes an Explora decoder and Premium Subscription (as well ass the access fee) - and accepting the deal over the phone, i haven't had the Explora delivered.<br> <br> when i call Multichoice to find out what is going on, i keep hearing that the call center cant help but they will escalate it to the relevant department. i have called in 3 times since 26th FEB and still no news or solid resolution.<br> <br> I feel let down by Multichoice as no one can take accountability to fix the problem or at least offer an explanation. i have now registered an official case (case no- ***) with the call center, to which the agent promised will call within 30min. (that was 2 hours ago)<br> <br> please can someone with the correct credentials contact me and explain what is going on, if i don't receive feedback promptly i will formally decline the deal, reverse the debit order and cancel my subscription with DSTV. <br> <br> Also please dont give me the generic reply from \Nesta"telling me the complaint is escalated - its too late for that.<br> <br> Regards Des"""