DSTV Explora deal: Highly inefficient

<p>I have been trying to get onto the dstv 24 month package but its like they intentionally make it difficult so that people don't get it. I called in and was told they would call you back roughly 48 hrs but that it could be more. Now this is the first problem as they should arrange a specified time with you for the call, because if you miss the call (and they only try once), they don't call you back and you have to phone in again and wait another 48hrs or more. Finally I get the call and was told by the agent that I could only be helped instore because I don't have an SA ID (meanwhile the previous agents knew I had a passport number but told me I could not be helped instore so I had to keep waiting the 48hrs). So anyway so I have them call my flatmate who is South African and they sort out everything but now we have to wait up to 7 working days for them to just deliver the explorer, again with no exact date of delivery given. One agent says to me they have 300k people in backlog and do this deal for 100k people a day. anyone with common sense can see that these numbers are *******!! DSTV, you should also know that people have lives and can't sit around waiting because they not sure when you may call or deliver! If you want to promote that 24 month deal, make getting it as simple as possible. Its just inefficient!!</p>