DSTV Explora Deal Headache

I signed up for the DSTV Explora contract deal at the beginning of April 2015. From the moment I activated the Explora I have experienced issues with my DSTV service. Initially billing was processed incorrectly. My statement was a mess a I was billed two subscriptions a month which was then corrected. I started receiving E16 errors on a daily basis and my service was interrupted numerous times. At some stage my decoders (primary and secondary) was just switched around and when I called the call centre I was told my setup is incorrect and my Explora cannot be the secondary decoder. This was not communicated tome when the initial setup was performed. I am still calling the call centre at least 4 times a week and my problems are not being resolved. When requesting that it be escalated I do not receive any feedback whatsoever. I really cannot recommend Multichoice to anyone and am considering terminating my relationship with them. I do believe with new VOD services like VIDI being around there are alternative options to DSTV out there.