DSTV EXPLORA DEAL - A COMPLETE NIGHTMARE!!

I am beside myself with disgust and frustration regarding the shocking service we received regarding the DSTV Explora deal. The hype surrounding this offer is merely a marketing gimmick because it has been nothing short of an absolute nightmare for my husband and I! Our order was not arranged as per our agreement with the consultant. A delivery and installation was arranged to take place on 4/12/2015 and we were supposed to receive communication prior. Instead, our parcel arrived yesterday in our absence so our helper received the parcel on our behalf. The package was UNSEALED, no further details explained, no installer in sight. I have wasted half of my day calling Multichoice/DSTV, something that should NOT BE MY PROBLEM, I even took the liberty of taking time off on Friday so that I can supervise the installation and delivery but it did not materialise! The communication is repulsive, I'm now receiving another version of story: and that is we were supposed to call an installer upon delivery. This is laughable! I will not tolerate watered down excuses. It's false advertising and an ************ business practice to secure a 2 year contract. This is not on, PLEASE RECTIFY ASAP!!!!