DSTV Explora contract disaster

Ive been on premium package with a standard decoder for several years now without hassle. In Mid October I app**** for the 24 mnth explora contract and was approved. They said I had to pay R99 before I could receive the explora which theyd debit from my account. On 30th October I activated my explora account after cancelling the old premium package I was on. Then they debited me for R1450.00 on 28 Nov when I enquired they said was for Nov and Dec instalments. I keep having trouble with box office, cant rent a movie and Ive been phoning- eventually yesterday I was told that original R99 was never debited in October and thats why I cant use my box office. I immediately made the payment manually (although it was dstvs fault for not debiting it or informing me of this) and they said they would sort it out.I just tried and its still not working!?? I have had the explora for a month and a half, paid both instalments upfront and now another R99 and its still not working?? Ialso havent received my November or December dish magazines which I have asked about everytime I phone and still nothing. I regret upgrading to the Explora and am tired of phoning every 2nd day!?? Please sort this out.