JJ
Johan J
1 reviews | Active since Feb 2016
29 Feb 2016, 19:37
DSTV Explora Catch up
Had a problem with the catch up & box office function not working/updating on our DSTV Explora. Phoned the call centre 6 times with each session exceeding an hour, without any success.<br> <br> Was informed that the decoder was faulty - bought a brand new decoder and still have the same problem with the catch up not working!<br> <br> Makes one wonder for what do we pay the monthly subscription of R800 plus??
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DStv (MultiChoice)'s replyOfficial
02 Mar 2016, 14:53Hello JohanJ73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation with Mrs M Joubert, we hereby confirm that we have escalated your complain to our technical team to give you a call back for assistance with your Explora Catch Up problems. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation with Mrs M Joubert, we hereby confirm that we have escalated your complain to our technical team to give you a call back for assistance with your Explora Catch Up problems. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply02 Mar 2016, 14:53
Official
Hello JohanJ73,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation with Mrs M Joubert, we hereby confirm that we have escalated your complain to our technical team to give you a call back for assistance with your Explora Catch Up problems. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per our telephonic conversation with Mrs M Joubert, we hereby confirm that we have escalated your complain to our technical team to give you a call back for assistance with your Explora Catch Up problems. Feedback will be provided from the team after assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,