NM
Ntombinto M
1 reviews | Active since Jul 2017
08 Jul 2017, 17:58
DSTV EXPLORA CANNOT SCAN AT ALL
<p>Ive been trying to reboot my decoder since it wont let me view any channels and has now stopped working completely.the decoder keeps saying poor signal.</p> <p>No technician or dstv branch can assist us as they say there is a weak signal and we must juat fix it. </p> <p> </p> <p>So my question to dstv is what to do next . Can they fix the problem or must we fix the LNB or bring in the decoder to be fixed?</p> <p> </p> <p>Please assiat urgently cz this has been going on for more than a week.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Jul 2017, 08:03Dear Ntombinto Maluleke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jul 2017, 08:03
Official
Dear Ntombinto Maluleke
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jul 2017, 10:22Dear Ntombinto
Thank you for bringing your query to our attention.
Please note poor signal is mostly related to installation however we suggest you first take the decoder in for testing at the nearest Multichoice (DStv). If they confirm that the decoder is working fine then you will need to contact an accredited installer to check your installation.
Kindly use the attached links to find the agency or installer in your area : https://selfservice.dstv.com/agencies or https://selfservice.dstv.com/InstallationHelp/Installers.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind Regards,
Lebogang
Best regards,
DStv (MultiChoice)'s reply10 Jul 2017, 10:22
Official
Dear Ntombinto
Thank you for bringing your query to our attention.
Please note poor signal is mostly related to installation however we suggest you first take the decoder in for testing at the nearest Multichoice (DStv). If they confirm that the decoder is working fine then you will need to contact an accredited installer to check your installation.
Kindly use the attached links to find the agency or installer in your area : https://selfservice.dstv.com/agencies or https://selfservice.dstv.com/InstallationHelp/Installers.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind Regards,
Lebogang
Best regards,