DSTV Explora - An expensive waste of time

I am extremely disappointed in the manner that I was treated and the info that was provided to me by the DSTV contact center. I purchased a DSTV Explora yesterday and I have had countless issues setting it up, I have just found out that it could be the connection in the complex I live in however the DSTV contact center persists to advise me to take the unit in for testing. Why sell such an expensive unit when there are clearly problems with the development. The DSTV contact center advised me yesterday that I can place my service on hold until I have the matter of signal corrected however today I have been told I cannot place it on hold nor can I cancel. I have the device sitting at home with no access to view the channels that I must now pay for and I have been refused to place my contract on hold or even cancel. I setup my account yesterday, so I should be within my right to cancel in a 30 day time frame of taking this contract. Due to the pathetic service and bad attitude, I will be returning the unit and I want my contract cancelled with immediate effect. I won't be using DSTV's services in the future and I suggest that people seek alternatives as well!!!!!!