JF
Johan F
1 reviews | Active since Apr 2014
13 Mar 2015, 14:20
DSTV Explora
Over the past 4 months I tried tirelessly to get myself a DSTV Explora decoder from the DSTV call centre. I sent sms's as is published on DSTV daily - they will then phone back to organise delivery etc. After 4 sms's I have received no reply from them. Why do they advertise if they cannot deliver on their promise to call you back to get the Explora. Real 3rd world services from a very expensive company.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
20 Mar 2015, 11:34Hello johanf16,
We do apologies for the inconvenience you experienced in this regard.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Mar 2015, 11:34
Official
Hello johanf16,
We do apologies for the inconvenience you experienced in this regard.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
We have escalated your complaint to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,