DSTV Explora 2 Price Lock - Disaster

I have done an application on a DSTV Explora price lock and the process has been delayed from beginning till now, i was sent an sms that it will be delivered in two to 4 days time, so i called the courier company on the dot and was told the parcel was sent back to Multichoice because the was no delivery address to it, so it means another delay, it means my wife and i will be double charged for this because of lack of delegents, maybe DSTV is taking advantage of consumers because they have no Competition, if they have lack of man power then they must stop advertising this because its causing consumers headaches, and i see everyone is complaining about the SAME THING.