DSTV EXPLORA

<p>Repulsive service experienced from DSTV multichoice consultants,</p> <p> </p> <p>My box office movies doesnt load nor does my DSTV catch up movies, I called in on the 8th of January 2017, spoken to a consultant who told me to do trouble shooting checks on my system, unplug my explora for half an hour, I did all that and got caught up with household c****s. When i checked the explora it showed the same error message, My husband then took the explora to our nearest centre and they said we need to plug it in again, do troule shooting checks, yet again it didnt work. I then called again spoke to a lady called Innocentia that advised my PVR settings was'nt loaded thats why my box office didnt show any movies, she will forward it to the technical team and get back to me latest the Sunday,(Which she obviously didnt) On the 21st I called again spoke to a consultant she then advised me that my warranty expired 20th of Jan 2017, I was infuriated and asked why didnt the consultant tell me when i called in the first time and she said its not their responsibility i must read my slips or receipts. Also I signed acknowledgement that I'am aware of insurance which i signed for (at the point i was confused because i didnt know i can have insurace on my explora either). Not knowing that my husband took in the explora on the 19th to the centre again when they said that the hardrive is broken and we need to pay R700 to get it fixed. Im upset for the fact that no one told us about insurance, nor that the warranty was going to expire also for the fact that I pay R899pm and not even getting the full benefits of the explora. The way the consultant handled my query was so rude and with a dont care attitude. Telling me that the Explora is just like a microwave if its breaks its a technical issue and i need to fix it. She put up an argument with me on my call expense and didnt resolve my matter in any professional way. I need my explora fixed and IM NOT GOING TO PAY FOR DSTV TECHNICAL ISSUES!!!!!!</p>