SM
Sipho M

1 reviews | Active since Dec 2016

03 Dec 2016, 07:47

Dstv explora

<p>My wife bought this explora thing and after it was installed she was told that the old dstv compact will no longer be debited for...As I send this message to you she had been double debited and the other dstv compact is deactivated....is this how dstv plans on making money out of people?</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2016, 08:43
Official

Dear Sipho

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Dec 2016, 11:20
Official

Good day Sipho

We are sorry to hear about your inconvenience.

According to our records, there's a refund captured pending approval. It will take three to five working days for the funds to reflect in the bank account.

Please do contact us should you require any further assistance.

Best regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2016, 10:35
Official

Good day Sipho

We called and spoke to Ms Moalahi, upon our discussion she has received her refund.

Thank you for taking the time for contacting us.

Best regards

Dinah

Best regards,