1 reviews | Active since Oct 2013
Dstv explora
<p>Its been a week already struggling to watch tv. No correspondence from them. Ive been calling but cant get help call centre keeps on telling me about technical error cause they where upgrading their system. Up to date we are un able to watch tv. Even worse today these no picture at all just blank with a pg sign on it. </p> <p>Its been almost two hours now since i called and was told my call was escalated. Nothing. I'm so upset and irritated about the kind of service we are receiving. Can you please intervene. </p>
Dear Lindiwe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Lindiwe
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Lindiwe
We apologise for this disruption in service.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix. However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade process. Do not interrupt the upgrade.
Regards
Elna
Best regards,
Dear Lindiwe
We apologise for this disruption in service.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix. However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade process. Do not interrupt the upgrade.
Regards
Elna
Best regards,
These steps are not working still experiencing the same problem. It goes directly to DSTV installation wizard then when I go to next up to step 3 were is suppose to scan its stack there cause these no signal at all. Signal strength monitor is 0 all tuner sivnal status.
If this problem can not be resolved today i woukd appreciated that you cancel this explora contract that I have woth you and refund me my money back then reconnect my old dish cause yhese no use of paying for something that I dont use. I just can not be stressing daily about the same thing. Its just too much.
These steps are not working still experiencing the same problem. It goes directly to DSTV installation wizard then when I go to next up to step 3 were is suppose to scan its stack there cause these no signal at all. Signal strength monitor is 0 all tuner sivnal status.
If this problem can not be resolved today i woukd appreciated that you cancel this explora contract that I have woth you and refund me my money back then reconnect my old dish cause yhese no use of paying for something that I dont use. I just can not be stressing daily about the same thing. Its just too much.
Today I called call centre and was told to take the decoder to the nearest dstv center at my own expense and these no refund for all the calls that i make to them. If the rebot steps are not working I must take the decoder to be checked. These nothing they can do.
Then when i asked to talk to supervisor i was told she wont be able to help but they'll give her my numbers to call me. Nobody called I'm still stucked with the same problem.
Please what legal action I can take cause this is just too much.
Today I called call centre and was told to take the decoder to the nearest dstv center at my own expense and these no refund for all the calls that i make to them. If the rebot steps are not working I must take the decoder to be checked. These nothing they can do.
Then when i asked to talk to supervisor i was told she wont be able to help but they'll give her my numbers to call me. Nobody called I'm still stucked with the same problem.
Please what legal action I can take cause this is just too much.