dstv explora

Bought a DSTV Explora. But can't install. Seems the decoder needs a smart cable. But not provided. No shop knows what u are talking about. Box says there is a smart switch provided but there is not one in box. Call centre phoned copious times each time a different story. It's not the dish as signal comes from apartment complex. Call centre first refers to installer whose phone just rings or to agent.<br> I am a single mother of teenagers. I work from 8-5. I have now not had TV for 2 weeks. DSTV should not sell something without all components especially since box says it is in the box. They keep trying to blame shop I bought it from. Which is ******* because I bought it off the shelf at Checkers Hypermarket. I'm really irritated by the pass the buck attitude and the lack of information available.