DSTV exploiting customers, this is *****.

I would like a case of ***** opened against DSTV (Multichoice). On the 30th September i called the customer care line *** and i spoke to an agent trying to reconnect my services. The agent gave me banking details to pay to and the reference number i must put in. She advised me to pay an amount of R105 and i made an immediate payment of R110 from my capitec account to their Absa account, sent a proof of payment to the email address i was given ***. When i got home my services were still not connected and i left it thinking maybe it is the different banks issue. Next day i called in again to enquire about this and an Agent called Natash Nel assisted me. As i was talking to Natasha that is when she picked up that i had made payment to the wrong reference number, the same reference Number i was given the day before by the agent that was assisting me. I sent the payment proof to Natasha and made an additional payment of R38 that she advised i still needed to pay. Now according to my understanding this is a ********** case because whenever you call dstv all your details are verified before they can go further with your querry, from your ID number, name and surname, cellphone and Physical address, now how is it that this agent got the wrong customer number for me to pay to. i have been calling the customer care line for the past two weeks with no assistance at all, instead i have been getting empty promises of my case to be resolved within 48 hours and nothing happens. i also sent my proof of payments to another email address i was given *** by another agent and even then nothing happened. I have been without services since and i have been wanting call recordings of the call i had with that agent that deliberately gave me the wrong reference number to pay to. This is another level of exploitation because i have now been made to pay services for someone else while I sit at home with a disconnected TV and no one is will to reallocated my funds, maybe i would've understood if this was my own mistake but NOOOOOOOOOO i was given the wrong ref number on purpose. I want my money and time for suffering under this company.