DSTV exploiting clients and then ignoring them

Iv contacted DSTV on help, commercial activation and commercial cancellation at least 19 times from December 30th 2018. I had horrible dishonest service from them and have had no assistance or feedback other than 3 phone calls from customer care to say my request is being checked and passed onto the right department but no one from those correct departments have ever gotten hold of me. I just keep getting emailed reference numbers.

I wanted to add another user to a commercial subscription (in other words pay more money), in order to do so, I had to down grade my services because DSTV has taken away good content for cheaper content. they said this is what their clients have been asking for. i have 20 subscriptions with DSTV and not once was I asked if this is what I want. furthermore channels taken away are sports channels that are swapped for local channels like KYKNET etc however I have a commercial package because i have over seas guests. this is pointless because I then lose 2 channels. what also frustrates me is to be in the same position I was, I have to pay an extra R175 per month per subscription. this is a 30% increase to be in the same position I was a day before. after days of no reply, I requested to rather cancel the subscription all together because clearly I am too small of a user for DSTV to care. once again I have had ZERO assistance by DSTV on this at all and they keep taking money from me. I think this is unacceptable. I have every reference number of all the emails I have sent as well as the original complaint about the high pay jump.