JP
Juanita P
1 reviews | Active since Nov 2016
14 Sept 2020, 18:12
Dstv exploiting
We had a dstv compact. We had EFC channel which was we watch everyday. Suddenly the channels changed. They took it off compact and move to premium because too many people watch this. How fair is this? They could not even explain why they did this. This is the worse service ever. Exploding people during covid where so many people loosing their jobs.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Sept 2020, 18:26Hi Juanita,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2020, 18:26
Official
Hi Juanita,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Sept 2020, 19:49Good day Juanita,
It is with regret that we learn of your frustration after the channel update.
Kindly note, we tried getting in touch with you to discuss the matter further however our calls went unanswered. Please provide us with an alternative number on which to contact you and advise on the most convenient.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of your frustration after the channel update.
Kindly note, we tried getting in touch with you to discuss the matter further however our calls went unanswered. Please provide us with an alternative number on which to contact you and advise on the most convenient.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply14 Sept 2020, 19:49
Official
Good day Juanita,
It is with regret that we learn of your frustration after the channel update.
Kindly note, we tried getting in touch with you to discuss the matter further however our calls went unanswered. Please provide us with an alternative number on which to contact you and advise on the most convenient.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of your frustration after the channel update.
Kindly note, we tried getting in touch with you to discuss the matter further however our calls went unanswered. Please provide us with an alternative number on which to contact you and advise on the most convenient.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
JP
Juanita P's updateReviewer Update
17 Sept 2020, 15:05Good day my number is ***
JP
Juanita P's update17 Sept 2020, 15:05
Reviewer Update
Good day my number is ***
JP
Juanita P's updateReviewer Update
17 Sept 2020, 15:08We called your office on Saturday and no one could assist. We just need to know why the ufc channel was taken away and put 9n on the premium package. I think this is so unfair as we have been your customer for the past 17 years. The dish is on my husband's name Paul Prantice id ***. A manager also told him she will call back. His number is ***
JP
Juanita P's update17 Sept 2020, 15:08
Reviewer Update
We called your office on Saturday and no one could assist. We just need to know why the ufc channel was taken away and put 9n on the premium package. I think this is so unfair as we have been your customer for the past 17 years. The dish is on my husband's name Paul Prantice id ***. A manager also told him she will call back. His number is ***