1 reviews | Active since May 2013
Dstv EXPLOITATION
<p>urchased an explora at Makro but the</p> <p>Dstv consultant was not honest with me regarding the extra charges (recording costs etc). Dstv then linked </p> <p>Me but i did not view as i had no smart switch to connect and no moni to bring an Installer out. I ended up returning it.</p> <p>I called dstv on 1st Dec to downgrade. When i returned from Overseas i noticed that i had the same stations. i then went to pay and the lady gave me the same subscription amount when i was on the higher package . </p> <p> </p> <p><br />This is totally wrong . why must i be forced to pay something when i asked for my subscription to be reduced and my package.</p> <p>Furthermore i spoke to Dina who promised </p> <p>To call back after the recording. In the interim i told her i will pay the amount they require (+- R345) but she must get back to me. When i went to pay they billed me for the explora link R50 and reconnection fee R60. This is ****************. Why must i pay for a link when i did not view the explora which i returned after the dishonesty from the Makro consultant. Why must i also pay a reconection fee when Dina was still investigating. And uptil now i had no call from them. This is because the customer paid so why even bother.....<br /> </p>
Good day Shaik
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Shaik
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Shaik
Thank you for taking your time to contact us.
We called and spoke to you on the 11 January 2017 to give feedback regarding your DStv account.
It was also brought to your attention that the call recording can be made available to you. Furthermore, the balance you were previously advised of, had to keep your DStv service active till the 31 December 2016.
The financial transactions charged in your account are legit.
Kind regards
Dinah
Good day Shaik
Thank you for taking your time to contact us.
We called and spoke to you on the 11 January 2017 to give feedback regarding your DStv account.
It was also brought to your attention that the call recording can be made available to you. Furthermore, the balance you were previously advised of, had to keep your DStv service active till the 31 December 2016.
The financial transactions charged in your account are legit.
Kind regards
Dinah
