sS
shaik S

1 reviews | Active since May 2013

10 Jan 2017, 11:19

Dstv EXPLOITATION

<p>urchased an explora at Makro but the</p> <p>Dstv consultant was not honest with me regarding the extra charges (recording costs etc). Dstv then linked </p> <p>Me but i did not view as i had no smart switch to connect and no moni to bring an Installer out. I ended up returning it.</p> <p>I called dstv on 1st Dec to downgrade. When i returned from Overseas i noticed that i had the same stations. i then went to pay and the lady gave me the same subscription amount when i was on the higher package . </p> <p> </p> <p><br />This is totally wrong . why must i be forced to pay something when i asked for my subscription to be reduced and my package.</p> <p>Furthermore i spoke to Dina who promised </p> <p>To call back after the recording. In the interim i told her i will pay the amount they require (+- R345) but she must get back to me. When i went to pay they billed me for the explora link R50 and reconnection fee R60. This is ****************. Why must i pay for a link when i did not view the explora which i returned after the dishonesty from the Makro consultant. Why must i also pay a reconection fee when Dina was still investigating. And uptil now i had no call from them. This is because the customer paid so why even bother.....<br /> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2017, 11:49
Official

Dear Shaik

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2017, 14:41
Official

Good day Shaik

Thank you for taking our call today.

As discussed, feedback was provided to you on the 30 December 2016.

The reconnection fee was charged because the service was suspended due to non-payment. Upon the reconnection of service, you had been advised to pay R461.00 to keep the service active on Compact package till the 31 December 2016.

All the transactions charged on your DStv account are correct.

Kind regards

Dinah

Best regards,