DSTV exploit internal system errors for monetary gains

Got a E16-4 error. On the screen it stated that i need to pay my outstanding invoice for me to be connected again. I phoned them and selected the speak with service agent. I got one very quickly. Was on the line with this clueless person for 20 min. After she confirmed my standing debit order for the past 21 years without skipping a beat as well as confirming i have signal, she arrogantly says i need to contact an authorized installer. What is he/she going to do? The problem is not with my setup but rather with DSTV. Why am i still supporting this monopoly?!?! There are so many other options. Maybe it is DSTV's way to get rid of all the terrestrial viewers. Well done!!!you successfully got rid of my business!!