1 reviews | Active since Feb 2014
DSTV EXLORA ACTIVATION!!!
Please may I get someone to assist me with loading my DSTV EXPLORA, serial number P***, Smart card number ***. I have been calling the multichoice call centre from Friday, 14/07/2015 to try and get this resolved but to no avail. I was told that they cannot pick up the serial number, then i was told it was loaded but i was receiving an error E107-4 with the smart card pairing. last night I spoke to Thando who said he was esclatating this to the supersisor and would call back in 15 minutes, no call. I can tell you no one will be paying back the time i wasted in just waiting, DO NOT MAKE EMPTY PROMISES! Today I spoke to Elizabeth who also couldnt help ad put me through to a manager and I had to stay on the line to no ones avail. I spoke to Mongezi who explained the error and advised me that he will be escalating to the help desk but that they dont take calls. PLEASER SHOW SOME ACCOUNTABILITY-TAKE CALLS! The service I have received is appalling to say the least! HOW MUCH LONGER will this take? Show some respect and good service for your clients!!! I am extremely frustrated!!!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records we confirm that decoder number P*** with smart card *** was successfully inked on your account.
We confirm that your service is active on the DStv Compact Package as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records we confirm that decoder number P*** with smart card *** was successfully inked on your account.
We confirm that your service is active on the DStv Compact Package as requested.
Should you still be experiencing any problems with your viewing, please advise us by return mail to *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,