Dstv Excelling in bad service

Dstv Excelling in bad service

First: I bought a decoder last week Thursday , only to find that it has some factory fault. I called customer care and spoke to Yoliswa and she decided to put me on hold for 30 minutes until it cuts me, when I called again I spoke to Pamela who did the same. To my surprise both consultants didn't even know much about DSTV Channel Groups feature on the decoder. I decided to take my decoder to Multichoice Walkin center yesterday , unfortunately they could not resolve my issue.

Second: upon trying to resolve my decoder problem, they cancelled my profile, and thefore cancelling my 3 months compact subscription offer that I accepted in February. I called customer care tonight to try get this resolved , the consultant Nobuhle Soni was rude telling me to go back to walkin center. She called her supervisor Ayesha Mohammed who was even worst, telling me that the call logs shows that I went to Multichoice walking center to do a change of ownership of which I had no clue about. Ayesha told me to go back to Multichoice walkin center to resolve this.

This is a system issue which needs to be fixed on the system, why should I use another petrol to go to Randburg to fix account issue?

It wasn't my fault that my subscription was cancelled yesterday, please restore my subscription offer by Friday so I can have a chance to cancel it Friday night if you unable to resolve the matter.

Your service currently sucks.