CC
Charne C
1 reviews | Active since Mar 2018
02 Oct 2019, 17:10
DSTV ERROR / PVR NO SOLUTION
We pay our account via monthly debit order (P our PVRVR premium package). Since the 25th September 2019 PVR/BoxOffice has not been working.
Error 102-29
We have been phoning spending hours on the phone talking to technical staff and supervisors however nothing has been sorted out as yet?
Call after call, reference number after reference number, escalation after escalation and nothing has yet been done.
No one has and answer to the error and no solution has been found - DStv will be very quick to disconnect my package should I not pay however cant provide the service???
I really do understand why so many friends and family members have moved to Netflix.
Will I perhaps get a response now?
Helpful (0)
Replies (2)0
Replies (2)CC
Charne C's updateReviewer Update
02 Oct 2019, 21:16Still no assistance from your call centre!
01/10/2019
18:27 - 1min 49 secs (call ended)
18:29 - 49mins 25 secs (technician has no idea what to do and supervisor Kelvin Govender will escalate the call and phone us back)
02/10/2019
13:30 - 23mins 21 secs (Linda confirmed that supervisor did not escalate any problem he has escalated it and confirmed ref number1322 488 9/C2)
15:47 - 11mins 40secs (please phone back in an hour as your systems are offline)
16:58 - 3mins 16 secs (no assistance)
20:36 - 23mins 17 secs (kept holding and then called dropped)
21:04 - 7mins 47 secs (waited for an agent to answer, did not talk on the other side)
How is this possible that DStv can debit one's account but technical team cannot assist and has no idea what is wrong with our account.
Decoder 1: ***
Decoder 2: ***
01/10/2019
18:27 - 1min 49 secs (call ended)
18:29 - 49mins 25 secs (technician has no idea what to do and supervisor Kelvin Govender will escalate the call and phone us back)
02/10/2019
13:30 - 23mins 21 secs (Linda confirmed that supervisor did not escalate any problem he has escalated it and confirmed ref number1322 488 9/C2)
15:47 - 11mins 40secs (please phone back in an hour as your systems are offline)
16:58 - 3mins 16 secs (no assistance)
20:36 - 23mins 17 secs (kept holding and then called dropped)
21:04 - 7mins 47 secs (waited for an agent to answer, did not talk on the other side)
How is this possible that DStv can debit one's account but technical team cannot assist and has no idea what is wrong with our account.
Decoder 1: ***
Decoder 2: ***
CC
Charne C's update02 Oct 2019, 21:16
Reviewer Update
Still no assistance from your call centre!
01/10/2019
18:27 - 1min 49 secs (call ended)
18:29 - 49mins 25 secs (technician has no idea what to do and supervisor Kelvin Govender will escalate the call and phone us back)
02/10/2019
13:30 - 23mins 21 secs (Linda confirmed that supervisor did not escalate any problem he has escalated it and confirmed ref number1322 488 9/C2)
15:47 - 11mins 40secs (please phone back in an hour as your systems are offline)
16:58 - 3mins 16 secs (no assistance)
20:36 - 23mins 17 secs (kept holding and then called dropped)
21:04 - 7mins 47 secs (waited for an agent to answer, did not talk on the other side)
How is this possible that DStv can debit one's account but technical team cannot assist and has no idea what is wrong with our account.
Decoder 1: ***
Decoder 2: ***
01/10/2019
18:27 - 1min 49 secs (call ended)
18:29 - 49mins 25 secs (technician has no idea what to do and supervisor Kelvin Govender will escalate the call and phone us back)
02/10/2019
13:30 - 23mins 21 secs (Linda confirmed that supervisor did not escalate any problem he has escalated it and confirmed ref number1322 488 9/C2)
15:47 - 11mins 40secs (please phone back in an hour as your systems are offline)
16:58 - 3mins 16 secs (no assistance)
20:36 - 23mins 17 secs (kept holding and then called dropped)
21:04 - 7mins 47 secs (waited for an agent to answer, did not talk on the other side)
How is this possible that DStv can debit one's account but technical team cannot assist and has no idea what is wrong with our account.
Decoder 1: ***
Decoder 2: ***
CC
Charne C's updateReviewer Update
03 Oct 2019, 16:5703/10/2019
09:47 - 16min 19 secs (spoke to a helpful lady Zibuyile confirmed that there is no supervisor on duty and that there is nothing she can do as the problem lies with DStv price lock another ref number given 1322 488 9/C1)
16:34 - 9min 38 secs (Quinton confirmed that yet again no supervisor is available however he will get Chanel to phone me back ref 501 64 8/i162)
DStv Price Lock - been phoning non stop however there is no answer on the number provided.
WILL SOMEONE ASSIST OR NOT?????????????????????
09:47 - 16min 19 secs (spoke to a helpful lady Zibuyile confirmed that there is no supervisor on duty and that there is nothing she can do as the problem lies with DStv price lock another ref number given 1322 488 9/C1)
16:34 - 9min 38 secs (Quinton confirmed that yet again no supervisor is available however he will get Chanel to phone me back ref 501 64 8/i162)
DStv Price Lock - been phoning non stop however there is no answer on the number provided.
WILL SOMEONE ASSIST OR NOT?????????????????????
CC
Charne C's update03 Oct 2019, 16:57
Reviewer Update
03/10/2019
09:47 - 16min 19 secs (spoke to a helpful lady Zibuyile confirmed that there is no supervisor on duty and that there is nothing she can do as the problem lies with DStv price lock another ref number given 1322 488 9/C1)
16:34 - 9min 38 secs (Quinton confirmed that yet again no supervisor is available however he will get Chanel to phone me back ref 501 64 8/i162)
DStv Price Lock - been phoning non stop however there is no answer on the number provided.
WILL SOMEONE ASSIST OR NOT?????????????????????
09:47 - 16min 19 secs (spoke to a helpful lady Zibuyile confirmed that there is no supervisor on duty and that there is nothing she can do as the problem lies with DStv price lock another ref number given 1322 488 9/C1)
16:34 - 9min 38 secs (Quinton confirmed that yet again no supervisor is available however he will get Chanel to phone me back ref 501 64 8/i162)
DStv Price Lock - been phoning non stop however there is no answer on the number provided.
WILL SOMEONE ASSIST OR NOT?????????????????????