TF
Trevor F
1 reviews | Active since Nov 2019
30 Jul 2020, 13:46
DSTV. Error on Billing information.
Good Day On 29/07/2020 i logged on to the DSTV payment app checked my balance and it showed me R448.00 I made an instant EFT payment. on 30/07/2020 i get an sms stating i owe R49.00 i call the call center and speak to KHEPHELO; REF ***1-i6P. at a stage i heard a snug in her voice i asked why she laughing and she proceeded to argue with me. I asked to speak to the manager and she came back after awhile saying the manager is in a meeting. i am still waiting on that call. i don't see why i should bear the brunt of DSTV error on billing. That R49.00 should now be waived. She was not helpful and insisted that i pay the R49.00
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 14:13Hi Trevor,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 14:13
Official
Hi Trevor,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2020, 19:47Hi Trevor,
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Khethelo. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The amount of R49,00 is for ShowMax, we will credit the account for this amount to ensure the account is up to date and it does not reflect any balance outstanding.
Please be assured of our best service and intentions at all times. Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Khethelo. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The amount of R49,00 is for ShowMax, we will credit the account for this amount to ensure the account is up to date and it does not reflect any balance outstanding.
Please be assured of our best service and intentions at all times. Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply30 Jul 2020, 19:47
Official
Hi Trevor,
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Khethelo. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The amount of R49,00 is for ShowMax, we will credit the account for this amount to ensure the account is up to date and it does not reflect any balance outstanding.
Please be assured of our best service and intentions at all times. Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I refer to our telephonic conversation. On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent, Khethelo. We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The amount of R49,00 is for ShowMax, we will credit the account for this amount to ensure the account is up to date and it does not reflect any balance outstanding.
Please be assured of our best service and intentions at all times. Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,