DSTV ERROR NOT FIXED YET EVEN AFTER 14 DAYS

My moms viewing has been disconnected due to non payment as per DSTV. We have made a payment on the 06/01/2022 and again 07/02/2022. However on the 09/02/2022 the viewing were disconnected. After numerous calls with no assistance we decided to go into SKYE TV on the 11/02/2021. The lady who assisted us said that it is a system error and that the January payment was allocated to the old decoder which was deactivated 3 years ago. And in turn it reactivated that decoder. Then the February payment was made and only after that the DSTV was switched off. The lady at SKYE reconnected the services and advised that a request to transfer the January payment to the correct and recent decoder has been placed. 2 days later it was switched off again. And again i went back to SKYE TV and was told that they cannot reconnect it again and that we should contact DSTV. After numerous calls and lots of airtime gone the services were eventually reconnected. Again 2 days later and it was switched off again. It has now been off since Saturday 19/02/2022 and again numerous calls were made and lots of money spent on airtime and still the error has not been corrected!! Please fix this error as payment has been made on time and now we do not have the pleasure of viewing. FIX THIS PLEASE!!