DSTV - Error in changing packages.

1-1-2025 (First Complaint of the year) Good day,

I was hoping to not be the first one to write an complaint so early in the year,but once again DSTV dissapoints.

We asked in November to reduce our package from compact to easyview,and internet package from 55gb to 110gb.

We had to asked 3 times,and yet still hast been done. Each time the consultant does it,and it pops back to compact. Last week I phoned again to do this, lady told me the amount I see is the amount i need to pay for January. Amount was paid,and now suddenly I am owing another R399.00 please fix this error and credit what needs to be credit. I wont be happy with an suspension so early in the year.

Regards