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Olwethu M
1 reviews | Active since Jan 2017
09 Feb 2017, 21:32
Dstv error E48-32
<p>Dstv has an error E48-32 and also says PG Blocked and we have never blocked the or anything. Its been working fine all along until tonight. No one seems to know what's happening when we called the call centre. what now must happen? When we pay multichonce and their consultants cannot help us???</p> <p>Please can there be a response telling us which direction to take from here.</p> <p> </p> <p>Regards</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Feb 2017, 08:12Dear Olwethu
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply10 Feb 2017, 08:12
Official
Dear Olwethu
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Feb 2017, 10:32Good day Olwethu
Reference is made to our telephonic discussion.
As discussed, we have sent the signal to the decoder.
Please hard reboot the decoder by pulling out the power cable for five seconds. When you put the cable back on, the decoder will scan and once done the service should be restored.
Should the problem still persist, please have the decoder tested at the nearest MultiChoice service centre or agencies. Furthermore, we also recommend that you contact the Body Corporate to assist with the signal related issue. This is because we don’t have the settings for the Communal dish.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Feb 2017, 10:32
Official
Good day Olwethu
Reference is made to our telephonic discussion.
As discussed, we have sent the signal to the decoder.
Please hard reboot the decoder by pulling out the power cable for five seconds. When you put the cable back on, the decoder will scan and once done the service should be restored.
Should the problem still persist, please have the decoder tested at the nearest MultiChoice service centre or agencies. Furthermore, we also recommend that you contact the Body Corporate to assist with the signal related issue. This is because we don’t have the settings for the Communal dish.
Should you require any further assistance, please don’t hesitate to contact us.
Kind regards
Dinah
Best regards,