DSTV error

I've got an error on my devoder that say "There is no signal. This maybe due to bad weather or a faulty connection in the installation" I phoned them about 15H00, said to me that thisxwas the 2nd call for error E48-32 and it will be corrected within 3 to 4 hours. Phone them again after about 7 hours. Was told to cut the power cable, take it out if the decoder, put it on . Nothing happened I pay nearly R1000 a month and suddenly has a problem, now I have to take the decoder in to assist? Who is going tonpay for this?