DStv entertainment is disgrace

I have a problem with this service provider (DStv)which they send a SMS reminder for payment and they send it early and so that the customer don't forget to pay their services before the due date,which is good but when the customer pay on before the due date it become a problem of your services disconnected without being contacted. I pay my services on 25 of every month but this year 2020,I'm unfortunate my services was disconnected on payment day on 25/01/2020 although I have paid my services as early as 05:35 am and they didn't bother to trace any payment from my side or contact me about payment but disconnected services until today 28/01/2020, Although I have contacted them and they told me that my services was disconnected due non payment and arrears,which I don't know about and difference amounts I supposed to pay and those amount are differ from my monthly subscription R529 and the SMS reminder was R493,50 and the last one that made my services disconnected R578,50 and if I question about these differences,no good answer from them and they just tell me to pay R562,37 to get my services reconnected and they require a proof of payment.