AK
Alan K
1 reviews | Active since Mar 2015
04 Aug 2018, 10:48
DSTV enough said
My account ********** 0
Wanted to enable service again after many months, went online, said I need to pay R806,81 to enable services.
Paid the amount and then the useless service asked for more money, after it has taken R806,81 of my money!
“Thank you for your DStv payment. Unfortunately the amount wasn't enough so please pay an additional R1274.13 to continue viewing. Use ********** 0 as reference.”
I am really ****ed off about this........
So dstv you stole money from me and I cant even watch.
Well ***** them too, the decoder is also in the dustbin in a million pieces
Take your poor satellite service and shuff it!
I want my money bac****!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Aug 2018, 08:37Dear Alan,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2018, 08:37
Official
Dear Alan,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2018, 11:06Dear Alan,
Our records indicate before we received the payment of R806.81, the account was in arrears with the amount of R455.32.
The account has two decoders that were last active in January 2018. The amount of R806.81 was not going to be enough to reinstate both or one of the devices.
To reconnect both devices you need to make an additional payment of R1221.93. To reconnect one, please confirm so that we can calculate the amount due.
However, should you no longer wish to reinstate the services, the account has a credit balance of R3*****.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Aug 2018, 11:06
Official
Dear Alan,
Our records indicate before we received the payment of R806.81, the account was in arrears with the amount of R455.32.
The account has two decoders that were last active in January 2018. The amount of R806.81 was not going to be enough to reinstate both or one of the devices.
To reconnect both devices you need to make an additional payment of R1221.93. To reconnect one, please confirm so that we can calculate the amount due.
However, should you no longer wish to reinstate the services, the account has a credit balance of R3*****.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,