RB
Rika B

1 reviews | Active since Aug 2014

28 Nov 2024, 13:33

Dstv empty lying promises blaming the customer

Look at DSTV response after a whole year trying to get our promised voucher fixed.

Letting us know why many calls we have misses. They must sent the logs of how many calls we had. How many emails was sent.

We are done with dstv.

Good day

As per our telephone conversation, the feedback I got in regards to the voucher is as per below.

(I can confirm that the customer was contacted multiple times on our end – please see attached from our telephony system. The customers coupon has since then expired and the promotion is now closed.)

Please let me know if you require anything else from my end.

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2024, 13:44
Official
H Rika, 

Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience. 

Kind regards, 
DStv: Hello Peter Team

Best regards,