DSTV employees tend to be ******!!!!

I dont know if it s DSTV or their employes who are ****** and unfair... They never disclose information just for them to be able to make money and that is so unfair. I called them Friday 08 February 2019 after ny service was disconnected. My brother has been paying for the service and when i called to find out why was it nt connected i was advised that my brother stopped the service. i asked the gentleman by the name of Joel who was helping me how much am i supposed to pay for it to be connected and also asked for his advise to choose for a chewer one with channel 161... he advised me to degrade from Compact to Family and said for it to be connected i should pay R235... I was happy with it and I paid the amount. I was hoping for it to be connected as he said, i got home after work only to find that it is still not connected, I was so frustrated because now I had to use airtime which I didn't have to call them again and find out why. I called and they said for them to connect they needed my brother's ID number, like really? why was i not told about this when i called earlier on, I gave them customer number and it was okay to get me paying with it but now that they wanna give me the service they want ID number!!! I had to cut the phone and call my brother to get his ID number and then call again for them to help me. They eventually helped with connection and this morning it was confiscated again!!! I called and the lady by the name of Asanda Ndlela, told me that they disconnected because I paid outstanding balance? How? because I was advised by Joel to pay the amount i paid? She said my service was still on compact and not family and that is because I did not call to degrade after paying.... I mean really??? I spoke to Joel about downgrading and he never disclosed information of me having to call again after paying for them to downgrade the servise. Why was he telling me to pay amount for DSTV family if he did not downgrade it? and I told him i was downgrading, why didnt he mention that for downgrading to be done i have to call again after making payment and tell them to downgrade??? Now i have to pay about R70 for service to be connected which i would not be paying if downgrade was done on Friday... is it my fault that they did not downgrade? i want my service to be connected without me paying any amount or can i be refunded the money i paid on Friday!!!!!