Dstv

On the 27 January i called Dstv to change my banking details and I said as from the 20 February they should debit Absa not capitec anymore. But to my surprise they debited Capitec and after few days they decided to closed my dstv. I called them to let them know and they said I need to pay 50 connection fee I said no I will not pay any connection fee as the problem lies with them not me.

They said they gonna investigate and give me feedback and few hours later I called them again I was told that they only gonna debit R380 that exclude the connection fee since they are the one who made a mistake. They debited their R380 but on Sunday I was surprise to see that they tried debiting R449 of which they didn't get it and since the debit order bounced my bank charged me R100 for that. What I don't understand is that, how do you expect me to pay R399 plus R50 connection fee while my Dstv was closed for almost a day.

I changed the banking details its not my problem that you guys decided to go and debit my old account just pay me back my money

All I want to from them is to investigate and call me back and explain as to how are they going to fix this and pay the bank charges.