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MR
Mpho R

1 reviews | Active since Sept 2017

23 Nov 2022, 09:44

DStv

The DStv account was up to date, paid on the 1st of Nov R560, I was told that the account was behind because they've noticed a reversed D/order in Sep 2021 (when they did auditing ), I must pay extra +/- R390....my account was blocked because of that amount, I didn't have that amount, the acc was blocked. When we check on the App on Sun 20/11, we must pay R80...we paid it R100...it was blocked again yester 22/11 when I call this morning spoke to Zinande..he told me that we need to pay R895.20, the acc is behind with that money...how can we owe that amount while I paid R560 on the 1st of Nov and we didn't watch DStv this month because the acc was blocked. Iyoh! I've never been so frustrated, I think it the time to give up on DStv

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2022, 11:46
Official
Hi  Mpho, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

 Kind regards,
DStv: Hello Peter Team 
MR
Mpho R's update24 Nov 2022, 12:08
Reviewer Update
I'm still waiting for your response
MR
Mpho R's update27 Dec 2022, 20:50
Reviewer Update
The money required in order for the account to be activated is now R1900 it keeps on increasing almost every week and the channels are disconnected in November 2022...I went to Eyethu Mall , I spoke to a lady who was not helpful at all, she was just irritated when I tried to explain my story,she told me to visit Maponya mall branch, she told me that the account is no longer on price lock...we called for down grade, to be on Access ,the lady put me on hold, for almost 15min, airtime was finished....what the hell is going on? Your intention is to rob people day light? I've never been so frustrated...DSTV is the worst when it comes to customer service. Their money is increasing every week, you really don't care about your customers....