DSTV

On the 9th of June I received a sms from dstv saying that my subscription has been cancelled due to none payment. I paid on the 31st of May for June only realizing that i used the wrong reference number after I phoned them on the 9th of June about the cancelled subscription. I then sent them the proof of payment on the same day. The person then on the other line said she will forward it to accounts and reconnected my service.

Since then they cancel my subscription every 2nd to 3rd day, which I then have to call them and explain the whole story over again send proof of payment and then being promised it will be sorted within 24hours.

It is the 15th of July today and this issue has not yet been sorted my dstv services are still being disconnected every 2nd to 3rd day. ( I have paid for July on the 27th of June)

Just in July i have called them on the 9th and sent proof of payment. Called them on the 11th, called them on the 13th and sent proof of payment and also called them on the 15th and sent proof of payment.

The amount of airtime spent calling them every 2nd - 3rd day is getting out of hand, Just to explain the whole story and being promised that it will be sorted within 24hours.