DStv

DStv account department are not interested in refunding any money that is paid to them even if it was paid to DStv by mistake nor do they make any effort to answer any attempts to speak to them. On the 8 January I was paying my accounts and I mistakenly paid R4 000.00 to DStv. I have made numerous attempts to contact the accounts dept, but everyone who answers the DStv Customer Care do not know what to do. I tried the chat line and contacted Karabo Lethake, who asked me to send in copies of Proof of Payment & Proof of Bank details. He gave me a reference number of ***1, this was on 19 January and I never heard anything more about it it. Later on at the end of January I call Customer Care again and was informed that DStv only refund low amounts like R100 immediately but large amounts have to wait. This is ridiculous the money is not theirs and if I delayed my subscription by 2 days my DStv service is cut off. Is this how DStv make their money by *****ing other peoples money. Thanking you, T Nunes