DSTV early bird rugby reservation ****

DSTv ran a **** under their rewards program, widely publicised as the “early bird rugby test tickets reservations.

As a second highest rated member on the rewards program the reservations icon did not even appear on my account. I tried unsuccessfully to do a reservation and eventually managed to speak on Messenger to an agent. Although the agent indicated that there was indeed a problem the issue was escalated to the technical team. The catch however is that a possible response will only be forthcoming in 48 hours. Conveniently after the promotion close.

For the PR team at DSTv: was this a once off problem or did this happen to other clients? What are you going to do to resolve the problem? Where do you fly the technical team in from? 48 hours to resolve a basic problem?