DSTV E48-32

I have had my dstv connection since forever, the past few days my HD decoder displays an E48-32 error (there is no signal due to bad weather or a faulty connection in installation) I never changed anything in my installation, it always worked perfectly. This happens daily, mostly at nighttime. I have tried to call in but there's never an answer. I tried clearing the errors using the WhatsApp number, I was told the error was cleared. People pay quite a penny for this service. When we call the call centre, you never get through. One minute it plays but the minute you change a channel , it displays that error. If there was a fault in installation, it would never have played in the past. Come on DSTV whats going on with your signal. I want this sorted, really not fair, its been a few days now. Some channels then work while others show no information. WHATS GOING ON??? When I choose system scrabble then it works for 2 minutes and back to the error again. This is very frustrating